Customer Service

Payment Information

PayPal is the fastest and easiest way to pay for merchandise over the Internet. If you have not used PayPal in the past, signing up is free and takes only a few minutes. Although creating an account is not necessary, once you have established a PayPal account, you can purchase items using your credit card or checking account all over the web!

Personal checks are welcome, but a personal check must clear the bank before any products will be shipped. This can take up to 7-10 working days. Please make checks payable to “Gales Designs”.

All orders with shipping addresses in Pennsylvania will include a 6% sales tax in addition to the total sale price.

Shipping Information

Shipping will be calculated with your order. Pieces are mailed out via USPS as soon as possible, usually within a few days of your order being processed. Special orders or out of stock items usually ship 2-4 weeks after purchase. You will receive an e-mail confirmation of your order and also an e-mail to let you know when it has been shipped. Express delivery is available.

Caring for your Gales Designs Jewelry

You have invested in a quality piece of jewelry and we recommend that you take time to care for it properly. Store your pieces in airtight containers, such as small, plastic zipper bags. Avoid getting the jewelry wet or having it come in contact with hairspray, perspiration, chlorinated water, salt water or make-up. Any of these things can tarnish or permanently damage your jewelry. The pieces are strung on a strong, flexible wire, but dirt and other contaminants can build up and cause the wire to break. It is not recommended that you use jewelry dips on your purchases. This can damage the pieces permanently. Jewelry is not recommended for children under age 3.

Our Guarantee

If for any reason you are not satisfied with your purchase, you may return it for a full refund (less the cost of shipping) within 14 days. Items must be unworn and in their original condition.

We want you to be happy with the jewelry you purchase. If your jewelry does not fit properly you have 14 days to return it and we will resize it free of charge. After that time, it is $10 per strand (plus the cost of shipping) to restring the jewelry.

We will repair merchandise within 30 days from the date of shipment if the piece breaks due to our error. If you need to have an item repaired, please e-mail us at Pieces that break due to consumer’s error or after the 30 days will be charged $10 per strand plus the cost of replacement beads and shipping.

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