FAQ

How do I pay for the pieces I want?

PayPal is the fastest and easiest way to pay for merchandise over the Internet. If you have not used PayPal in the past, signing up is free and takes only a few minutes. Although an account is not necessary, once you have established a PayPal account, you can purchase items using your credit card or checking account all over the internet!

Personal checks are welcome, but a personal check must clear the bank before any products will be shipped. This can take up to 7-10 working days. Please make checks payable to “Gales Designs”.

How do you ship my purchases?

Shipping will be calculated with your order. Pieces are mailed out via USPS as soon as possible, usually within a few days of your order being processed. Special orders or out of stock items usually ship 2-4 weeks after purchase. You will receive an e-mail confirmation of your order and also an e-mail to let you know when it has been shipped. Express delivery is available.

Do you take custom orders?

We will happily accept custom orders. Please e-mail us with your ideas. Think about creating special pieces for yourself or for gift giving. Feel free to make use of vintage, heirloom jewelry that you are not using.

What materials do you use when you design your jewelry?

All jewelry is hand-made using quality components from reputable companies. Beads and findings are sterling silver and 14 karat gold-filled and have been combined with glass, Swarovski crystals, gemstones, freshwater pearls and vintage beads.

Tell us about your Sea Glass jewelry!

Each piece of Sea Glass used in our creations is unique and has been collected from beaches in Rhode Island, New Jersey, Florida and Bermuda. Colors include light green, dark green, brown, white, light blue and teal blue. Some other rare colors are available from time to time. Please e-mail us if you want to pick a particular color or shape.

How is sales tax calculated for my order?

All orders with shipping addresses in Pennsylvania will include a 6% sales tax in addition to the total sale price.

How do I care for my Gales Designs Jewelry?

You have invested in a quality piece of jewelry and we recommend that you take time to care for it properly. Store your pieces in airtight containers, such as small, plastic zipper bags. Avoid getting the jewelry wet or having it come in contact with hairspray, perspiration, chlorinated water, salt water or make-up. Any of these things can tarnish or permanently damage your jewelry. The pieces are strung on a strong, flexible wire, but dirt and other contaminants can build up and cause the wire to break. It is not recommended that you use jewelry dips on your purchases. This can damage the pieces permanently.

I purchased an item from Gales Designs and it broke. Can I send it back for repair?

We will repair merchandise within 30 days from the date of shipment if the piece breaks due to our error. If you need to have an item repaired, please e-mail us at beth@GalesDesigns.com. Pieces that break due to consumer’s error or after the 30 days will be charged $10 per strand plus the cost of replacement beads and shipping.

How do I care for a beaded item for my home?

Beaded gift items for the home are created with glass beads and a coated copper wire. Always wash these creations by hand. A variety of colored beads are available, so if you need to place a special order, please contact us at info@GalesDesigns.com.

What is your return policy?

If for any reason you are not satisfied with your purchase, you may return it for a full refund (less the cost of shipping) within 14 days. Items must be unworn and in their original condition.

What if my bracelet does not fit correctly?

We want you to be happy with the jewelry you purchase. If your jewelry does not fit properly you have 14 days to return it and we will resize it free of charge. After that time, it is $10 per strand (plus the cost of shipping) to restring the jewelry.

To get the perfect fit: measure wrist at the wrist bone and add one inch to the wrist measurement for the bracelet size.

How do I know what size to order?

If you are purchasing the item as a gift, refer to the sizing guideline above. Please note that it is better to order a bracelet that is too big rather than too small. Jewelry is not recommended for children under age 3.

Can you help me design wedding jewelry?

Please contact us if you would like more information about creating special pieces for brides and their wedding party.

How do I host a home show?

Home shows are a great way to get Gales Designs jewelry at a discounted price. Hostesses get 10 percent of total show sales in free jewelry. Gales Designs Company provides you with the invitations and sets up in your home. You invite as many friends as possible and it is as easy as that. Please contact us at beth@GalesDesigns.com. Generally, Beth is booked for months in advance, so take that into consideration when planning a party. Parties are generally held in a 50 mile radius of Lancaster, PA.

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